Terms of Service

Last updated 28 July 2026

These terms are an agreement between [Legal entity name, company number, registered address] (“we”) and the business subscribing to Aiderra OS (“you”). By creating an account you accept them.

1. What the service is

Aiderra OS provides software agents that carry out back-office work — answering enquiries, qualifying leads, drafting content, tracking obligations and chasing invoices — within a workspace you control. You choose which departments to switch on.

2. Your account

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account. Keep credentials secure; we may require two-factor authentication for accounts that can act on the business.
• You must be authorised to act for the business you register.

3. Your data, and the facts you give us

You keep ownership of everything you put into Aiderra OS. You grant us only the licence needed to run the service for you. We process personal data as described in our Privacy Policy, and as your processor under a data processing agreement.

The agents ground their answers in the business profile you provide. You are responsible for that being accurate — the system will faithfully repeat a wrong price or a wrong policy.

4. Automated output, and who is responsible for it

This is the clause that matters most, so it is stated plainly.

• The agents generate text and take actions. Output can be wrong, and language models can produce plausible but incorrect statements.
• Every action that leaves your business is held for your approval. Nothing is sent, published or posted until someone on your side approves it, unless you explicitly switch a category to run autonomously.
• You are responsible for what you approve. Once approved, the communication is yours: it goes out in your name, and you are accountable for it to your customers and your regulator.
• Aiderra OS is not a substitute for professional, legal, medical or regulatory advice, and it does not discharge your obligations as a regulated provider.

5. Acceptable use

You may not use Aiderra OS to:

• Send unsolicited bulk messages, or contact people who have opted out.
• Impersonate another business or individual.
• Process personal data without a lawful basis.
• Break the law, or the terms of any service you connect to it.
• Attempt to circumvent approval gates, audit logging, or another workspace’s isolation.

You are responsible for compliance with marketing and electronic communications law, including PECR, in the messages you approve.

6. Connected services

Where you connect your own website, telephone number, calendar or social accounts, you confirm you are entitled to do so. We act on those connections only as you direct. We are not responsible for those third-party services, and their own terms continue to apply.

7. Payment

• Subscriptions are billed in advance on the plan you select. Prices exclude VAT unless stated.
• Free trials convert to a paid subscription at the end of the trial unless cancelled before it ends.
• You may cancel at any time, effective at the end of the current billing period.
• Fees already paid are non-refundable except where required by law.
• We may change prices with at least 30 days’ notice before your next renewal.

8. Availability

We aim to keep the service available but do not guarantee uninterrupted operation. Maintenance, third-party outages and provider failures can interrupt it. Aiderra OS must not be relied on as the sole route for urgent or safety-critical communication. Keep an alternative way for people to reach you.

9. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Otherwise our total liability in any twelve-month period is limited to [the fees you paid in that period], and we are not liable for lost profits, lost business, lost data or indirect loss.

10. Suspension and termination

You may close your account at any time. We may suspend or terminate for material breach, for non-payment, or where use threatens the security of the service or another customer — with notice unless the risk requires acting immediately.

On termination you may export your data. We delete workspace data on request, subject to the retention periods in the Privacy Policy.

11. Changes

We may update these terms. Material changes will be notified by email at least 30 days before they take effect. Continuing to use the service after that means you accept them.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

[contact address]